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Zoutmanstraat 26B - 2518GR Den Haag
Mon - Sat: 10:00 - 19:00 / Sun: 12:00 - 17:00
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Dedicated to your Well-being, since 2011

F.A.Qs

Thank you for choosing Massage Sense!

We have an extensive FAQ section to answer 99,9% of your questions. If you can’t find the information you need, please contact us directly.

About Us

Massage Sense has only one location, which is conveniently situated in the beautiful Zeeheldenkwartier neighborhood, near the City Center of Den Haag.

You can find us at Zoutmanstraat 26B, Den Haag.

Check on Google Maps the best rout and plan your trip.

There are several options to reach Massage Sense and find parking nearby.

  • Bike: Biking is the most convenient way to reach our location. You can easily park your bike near our entry door.
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  • Car: If you are coming by car, please note that parking in our area requires payment. Due to ongoing renovation for the tram tracks, parking on our street may not be available.
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  • However, you can park at Albert Heijn XL, which is just a 3-minute walk from us at Elandstraat 160. The parking at Albert Heijn XL offers free parking for the first 2 hours.
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  • Public Transportation: To plan your trip using public transportation, we recommend visiting the HTM website or using Google Maps.
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  • Please be aware that tram lines may be subject to change due to the tram track renovation.

Opening Days: We are open every day of the week, including public holidays.

Closed Days: December 24th and 25th, as well as December 31st and January 1st.

Monday to Saturday: from 10:00 AM to 8:30 PM. (The last appointment can be booked for 7:00 PM.)

Sunday: from 11:30 AM to 7:30 PM. The last appointment available is scheduled for 6:00 PM.

Please keep in mind:

Our therapists work on an appointment-only basis. This means that we may not have therapists readily available at the practice without a scheduled appointment.

Therefore, we highly recommend booking your appointment in advance through our online booking system.

Please note that our door is always closed, so if you visit without a prior appointment, there may not be anyone available to open the door for you.

Online: Booking (Fixed Appointments)/ Gift Cards / Loyalty packages purchase:

iDeal, Visa, Mastercard, American Express, Bankontact & Gift Cards

Payment at the Practice:

PIN (debit card), Cash, Visa, Mastercard & Gift Cards

Additional Convenience:

ATM machine located 250 meters away from our practice

Selecting the right massage for your needs is a personal decision that depends on various factors, including your preferences and specific requirements. To help you make an informed choice, we recommend following these steps:

  • Explore our Massage Menu: There, you’ll find a comprehensive list of the massages we offer, along with their descriptions and benefits.
  • Read Massage Descriptions: Take your time to read the descriptions of each massage. Pay attention to the techniques used, the focus areas, and the intended effects. This will give you a better understanding of what each massage entails and how it may align with your needs.
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  • Consider Your Preferences: Reflect on your personal preferences when it comes to massage experiences. Do you prefer gentle, relaxing massages or deeper, more therapeutic work? Are you interested in incorporating specific techniques like hot stones or aromatherapy? Consider what resonates with you and what you feel most comfortable with.
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  • Trust in the Expertise of our Therapists: When in doubt between a Sports or De-Stress massage, rest assured that all our therapists are trained in these massages. They have the skills and knowledge to tailor and adjust the session to your needs. Whether you require more or less pressure during your massage, our therapists are attentive and responsive to your feedback. 
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  • Feel free to share any specific areas of tension or discomfort you’d like to address during your massage.

You can always communicate your preferences during the session, and they will adapt the pressure accordingly to ensure your comfort and satisfaction.

At Massage Sense, our therapists are dedicated to providing you with a personalized massage experience. They will work with you to understand your individual needs and adapt the massage accordingly. By communicating your preferences and goals, our therapists can ensure that you receive the most beneficial and enjoyable session.

Remember, each massage experience is unique, and what works well for one person may not be the same for another.

By familiarizing yourself with our massage menu, reading the descriptions, considering your preferences, and knowing that you can always request more or less pressure, you’ll be better equipped to choose a massage that aligns with your individual needs.

At Massage Sense, we specialize in providing high-quality massage services. While our focus is on massage therapy, we understand that you may be curious about other services we offer. Here’s what you need to know:

Massage Services: Our primary offering is a wide range of massage services tailored to meet your specific needs. From Swedish and deep tissue massages to hot stone and aromatherapy massages, we provide a variety of techniques to help you relax, relieve tension, and promote overall well-being.

Gift Cards and Loyalty Packages: In addition to individual massage sessions, we offer Gift Cards and Loyalty Packages that make for perfect presents or self-care treats. Our gift cards can be purchased online and redeemed for any massage service or package available on our website.

Massage Class/Workshop for Couples: Our Massage Class for Couples is perfect for those who want to learn how to give a back massage to their partner in the comfort of their own home

We do not have any additional facilities such as saunas, jacuzzis, shower or relaxing areas.

If you are seeking a comprehensive wellness experience with additional amenities beyond massage therapy, we recommend exploring other establishments that specialize in those specific services.

At Massage Sense, our therapists have a selection of their preferred oils and brands to enhance your massage experience. We prioritize the use of natural oils with minimal or no fragrance. Here are some of the oils you may come across during your massage session:

Almond Oil: Almond oil is a popular choice due to its moisturizing and nourishing properties. It is light and absorbs easily into the skin, leaving it feeling soft and smooth.

Coconut Oil: Coconut oil is known for its hydrating and rejuvenating effects. It has a pleasant tropical aroma and can leave your skin feeling refreshed.

Grape Seed Oil: Grape seed oil is a lightweight oil that is easily absorbed by the skin. It is rich in antioxidants and can help promote healthy skin.

Arnica Oil: Arnica oil is often used for its soothing and anti-inflammatory properties. It can help relieve muscle soreness and promote relaxation.

Please note that while some therapists may blend the oils with essential oils, this is not a standard practice and may vary based on individual therapist preferences. The option to incorporate essential oils into your massage may be offered as a courtesy but is not guaranteed.

It’s important to understand that a dedicated massage with essential oils is our Aromatherapy Massage, which is a separate service with its own pricing structure.

At Massage Sense, we strive to provide a relaxing and personalized experience. If you have any preferences or concerns regarding the oils used during your massage, please communicate them to your therapist. They will do their best to accommodate your needs and ensure you have a comfortable and enjoyable massage session.

At Massage Sense, our team consists of therapists with diverse backgrounds and linguistic abilities. Here’s an overview of the languages spoken by our team members:

English: All of our therapists are fluent in English, ensuring effective communication with our clients. You can confidently express your preferences, concerns, and needs during your appointment in English.

Individual Language Proficiency: Each therapist may have additional language skills based on their individual background and training. You can find specific information about the languages spoken by our therapists on our Team page

Customer Service Languages: Our customer service team members are proficient in multiple languages, including English, Portuguese, Spanish, and Dutch. Depending on the person assisting you, you may have the option to interact in one of these languages when making inquiries or seeking assistance.

We take pride in our multicultural team and the diversity it brings to our practice. Our ability to accommodate different languages and cultures enhances the overall experience for our clients, ensuring that we can effectively meet their needs and provide a personalized service.

At Massage Sense, we have a rigorous selection process when it comes to choosing our therapists. We understand the importance of finding professionals who possess the right skills, qualifications, and personalities that align with our high standards of service. Here’s an overview of how we select our therapists:

Experience and Expertise: We prioritize therapists who have a minimum of 2 years of experience in the field and a strong background in relevant treatments. 

Skills Assessment: During the selection process, we conduct a thorough assessment of the therapist’s practical skills. This includes evaluating their technique, proficiency in various massage modalities, and ability to adapt and customize treatments based on individual client requirements.

Personal Qualities: We believe that a warm and friendly personality is essential for creating a comfortable and welcoming atmosphere for our clients. Therefore, we carefully evaluate each therapist’s interpersonal skills, professionalism, and dedication to providing a positive and client-centered experience.

Language Proficiency: English proficiency is required for all our therapists, at least at a basic level. This ensures effective communication with our clients, allowing them to express their needs and preferences during the appointment.

Additionally, we strive to create a supportive and inclusive work environment for our therapists. We value their well-being and provide opportunities for continuous professional development and growth within our practice. By fostering a positive and nurturing atmosphere, we believe our therapists can deliver the best possible massage experience to our clients.

At Massage Sense, we are committed to hand-picking talented therapists who embody our values and commitment to excellence. We take pride in the team of skilled professionals who contribute to the success of our practice and the satisfaction of our clients.

Would you like to join our lovely team? Check out our Job Application page!

At Massage Sense, we do not work directly with any health insurance companies. When you come to an appointment with us, payment is required at the time of the appointment. However, depending on your personal insurance and individual policy, you may be able to claim reimbursement by providing our invoice.

To ensure a smooth reimbursement process, we recommend following these steps:

1. Check your insurance policy: Before your appointment, we advise you to review your insurance policy requirements. This will help you understand the specific coverage and reimbursement options available to you.

2. Pay for your appointment: At Massage Sense, payment is required at the time of the appointment. Please be prepared to pay for your session directly to us.

3. Obtain an invoice: After your appointment, we will provide you with an invoice detailing the services rendered and the amount paid. This invoice will be necessary for submitting a reimbursement claim to your insurance provider.

4. Submit your claim: Contact your insurance provider and follow their instructions for submitting a reimbursement claim. You will typically need to provide them with the invoice we provided and any additional documentation required by your policy.

5. Reimbursement process: The reimbursement process varies depending on your insurance company and policy. It is important to follow up with your insurance provider to track the progress of your claim and understand their reimbursement timeline.

 

Please note:

– None of our therapists are part of any association. If association membership is a requirement for insurance coverage, unfortunately, we do not fulfill that requirement. However, you may still be eligible for reimbursement based on your policy terms.

– The responsibility for seeking reimbursement lies with you as the client. We are unable to directly process insurance claims or guarantee reimbursement. Therefore, it is essential to check your insurance policy requirements beforehand to ensure you meet the necessary criteria for reimbursement.

If you have any further questions or require additional documentation for your insurance claim, please don’t hesitate to contact us for assistance.

At Massage Sense, we prioritize the health and safety of our clients by implementing hygienic and cleaning procedures.

Clean Environment: We maintain a clean and sanitized environment throughout our practice, including massage rooms, reception areas, and common areas.

Linen and Towels: We use fresh and clean linens and towels for every client. These items are laundered using high-temperature settings to ensure cleanliness and prevent cross-contamination.

Hand Hygiene: Our therapists follow hand hygiene practices, including washing hands thoroughly with soap and water before and after each session.

Adequate Ventilation: While some of our massage rooms are completely closed, we have implemented measures to ensure proper air circulation. We understand that during the winter season, it can be challenging to open doors and windows. Therefore, we have installed air conditioning systems that help regulate and maintain a comfortable and fresh atmosphere within our practice.

Time Between Sessions: To further enhance air quality, we have intentionally scheduled enough time between massage sessions. This allows for proper air exchange and ensures a clean environment for each client.

Indoor Shoes Policy: To maintain cleanliness, our staff wears indoor shoes dedicated to the practice area only. We kindly request our clients to remove their shoes upon arrival to help keep the practice environment clean.

BOOKINGS

To book an appointment at Massage Sense, follow these steps:

  1. Choose the Massage, Special Combo Deal, or Workshop you would like to book and click on it.
  2. Select between Fixed and Flexible options and choose the desired length. Please note that Workshops and Special Combo Deals are only available as Fixed.
  3. On the calendar, you will see all the available time slots for the specific appointment. You can either leave it as “All available time slots” for a wider range of options or click to select a specific therapist. For Couples massages, you can only choose one therapist, and the other will be assigned automatically based on availability.
  4. After selecting the day, time, and therapist, you will be asked to provide your personal details and accept the terms and conditions. It is important to ensure that your email address is the same in both fields to receive the confirmation email.
  5. Click “Continue” and you will have the option to accept the terms and conditions again.
  6. Proceed with the booking process until it is completed. You will receive an email containing your booking confirmation, appointment details, and invoice if a payment was made.

Massage Sense offers two types of appointments, Fixed and Flexible, each with its own characteristics and cancellation policies.

Please note that Workshops/Massage Classes or Special Combo Deals are always Fixed.

1- Fixed Appointment (Value deal):

– No option to reschedule the appointment.

– No discount options available.

– If you cancel or miss your scheduled appointment, no refunds will be provided, regardless of a minimum 24-hour cancellation notice.

– You have the option to send someone else on your behalf if you are unable to make it to your appointment.

– In case Massage Sense needs to cancel your reservation, you can either rebook with another therapist (subject to availability) or receive a full refund.

2- Flexible Appointment:

With a flexible appointment, you have the flexibility to:

– Reschedule or cancel your appointment free of charge, provided you give a minimum 24-hour notice before your scheduled appointment.

– Any attempts to change your appointment within 24 hours of the reserved treatment will be considered a cancellation, and the cancellation policy will be applied.

– Cancellations made less than 24 hours before the appointment will result in a charge equal to 50% of the reserved service amount.

– “No shows” and cancellations made less than 4 hours before the appointment will be charged 100% of the reserved service amount.

– If Massage Sense needs to cancel your reservation, you have the option to rebook with another therapist or accept a free cancellation.

Reminder Email:

Massage Sense will send you a courtesy email reminder about your reserved appointment around 48 hours in advance.

It is important to note that if we are unable to reach you, it remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the associated cancellation fee.

To select a specific therapist at Massage Sense, you have a couple of options:

  1. Visit our Team page and click on “Meet Therapist”: By visiting our Team page, you can browse through our therapists and get to know them better. When you find a therapist you prefer, click on their profile to access a link that allows you to book directly with them.
  2. Refer to the “How to Book an appointment at Massage Sense” topic: In the previously mentioned topic, you will find another option for selecting a specific therapist.
 

Please keep the following points in mind:

– If you book a Couples massage, only one therapist can be selected. The other will be automatically assigned by our system.

– If you have already chosen a specific therapist for your appointment, but unforeseen circumstances prevent them from being available, we will notify you in advance and do our best to arrange a suitable replacement.

– If you did not select a specific therapist beforehand, we may reassign the appointment without prior notice.

We value your preferences and will strive to accommodate your choice of therapist to the best of our ability.

In general, it is recommended to select your preferred therapist when booking your appointment at Massage Sense. However, if you have already booked an appointment and wish to change your therapist, it may be possible depending on the circumstances.

Here are a few important points to consider:

  1. Individual schedules and availabilities: Each therapist at Massage Sense has their own schedule and availability. If a therapist was not available for booking online, it means they are not available at all during that time.
  2. Therapist’s qualifications: It’s important to note that a therapist who is not trained for a specific appointment (such as Hot Stone, Manual Lymphatic Drainage, etc) will never be allowed to perform that treatment, therefor their name will not appear as an available option. This is done to ensure the highest standards of expertise and safety for our clients.
 
  • When booking a Couples Massage, you will only be able to select one Therapist. The other will be automatically assigned by our system.
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While efforts will be made to accommodate your request, please understand that availability and therapist qualifications play a role in the final decision. 

When you book an appointment with us, our system automatically assigns a qualified therapist and room based on your selected appointment. 

If you would like to change your appointment to a sports massage or de-stress massage, we are more than happy to accommodate your request. All of our therapists are qualified to perform both types of massages, so you can easily switch between them based on your preferences.

Please note that certain treatments, such as hot stone massage, acupuncture, aromatherapy, body scrub massage, foot massage, or manual lymphatic drainage, may have specific requirements or specialized therapists.

It may not always be possible to switch to these treatments on the spot, as they may require additional preparation or equipment.

Can I change the duration of my appointment when I arrive at the practice?

When you make a booking for a specific length of time, we allocate the therapist’s time and reserve a room accordingly.

If you decide to downgrade to a shorter duration, it will be considered a cancellation because we have already reserved the time for your original booking. In such cases, you will be required to pay for the originally reserved length.

However, if you wish to upgrade your session to a longer appointment, please inform the therapist upon your arrival. They will check the schedule to see if they and the room are available for the requested time without disrupting other clients’ bookings.

Yes, you can use your own details and name to book an appointment for someone else. During the booking process, you can leave us a note indicating that the appointment is for someone else.

Please note that some of our appointments, such as the Body Scrub massage and Manual Lymphatic Drainage, are exclusively for women. If the appointment is for a specific gender, please mention it in the note.

Using your own email address during the booking process is a great way to keep the appointment as a surprise. Additionally, if you have a Loyalty package, you can use the details from that package and offer the session to your partner or friend. Just make sure to leave us a note informing us about the arrangement.

If the person you are booking for is a new client, they will be asked to fill out an intake form at our practice.

We allow bookings to be made up to 2 months in advance through our online booking system. This timeframe ensures that you can plan and secure your preferred appointment slot without the need for rescheduling or cancellations.

As our therapists are freelancers and may have their own schedules and availability, limiting the booking window to 2 months helps us maintain a reliable and efficient booking system. It also allows us to provide you with the best possible service and minimize the chances of any scheduling conflicts or disappointments.

We appreciate your understanding and cooperation in planning your appointments within the available booking timeframe. Should you have any specific questions or concerns regarding future bookings, please feel free to reach out to us.

While we strive to accommodate our clients’ scheduling needs, booking an appointment for the same day may not always be possible through our online booking system.

However, we understand that there may be situations where you have a last-minute availability or urgent need for a massage. In such cases, we recommend contacting us via WhatsApp to inquire about any available openings. If a therapist is available and at the practice, we will do our best to accommodate your request.

We highly recommend booking your appointments in advance through our online system to secure your preferred date and time.

Please note that availability may vary from day to day, and some days may have more or fewer therapists available. We appreciate your understanding and cooperation in planning your appointments in advance.

We understand that unforeseen circumstances can sometimes cause delays. If you anticipate being just 5 minutes late, there is no need to take any action.

However, if you expect a significant delay, we kindly ask that you inform us by sending an email or WhatsApp message to +31648066574 and let us know about the situation.

Please note that our therapists will wait for up to 30 minutes past your scheduled appointment time. If we have not heard from you by that point, the therapist may leave the practice and mark your appointment as a no-show. We always strive to utilize the remaining time in your favor, but we cannot guarantee a full session if there are subsequent appointments scheduled.

It’s important to be aware that if your delay results in a shortened session, you will still be charged for the originally booked session duration.

Conversely, if the delay is caused by us, we will take the necessary steps to ensure that you receive your full session, and appropriate adjustments will be made, such as reducing the session fee or providing a refund if necessary.

When you start the booking process, you will have the option to check the availability of our therapists for your selected massage. You can visit our Team page to see the current roster of therapists, and we make sure to keep this information updated regularly.

  • When booking a Couples Massage, you will only be able to select one Therapist. The other will be automatically assigned by our system.
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Please note that each therapist has a specific schedule and training, which may limit the possibility of changing your therapist after the booking is made.

We strive to accommodate your preferences and customize your massage experience to suit your needs. However, it’s important to note that each therapist has different training and background, and our approach is focused on general relaxation and well-being rather than providing medical treatments.

During your session, we can usually focus more on a specific area if desired. However, please note that our 45-minute De-Stress Express session only covers the back, neck, and shoulders, and is not customizable in terms of areas of focus.

If you have any specific requests or areas you would like us to address during your massage, please communicate this to your therapist before or at the beginning of the session, and they will do their best to accommodate your preferences within the scope of their training and expertise.

You don’t need to bring anything with you to your appointment as we provide all the necessary items, including oils and towels. However, if you have a gift card or discount voucher, please remember to bring it with you so that our therapists can redeem it after your session.

Our couples massage involves two people having appointments at the same time and being together in the same room. The room is equipped with a door that can be closed if desired. 

The couples massage typically offers either a sports or de-stress massage, or a combination of both, depending on the individuals’ needs. It is important to note that our couples massage follows our standard appointment pricing and does not include any additional extras such as hot stone or aromatherapy.

While the term “couples massage” is commonly used, it is not limited to romantic couples. 

This appointment option is also popular among friends and family members who wish to have their massages simultaneously. 

If you prefer separate rooms, simply inform the therapists upon your arrival, and they will accommodate your request.

Yes, it is possible.

We offer a designated type of appointment for couples with pregnancy, which can be found on our Couples Massage page.

When booking, please make sure to select the Couples/Pregnancy option. This ensures that a qualified therapist is assigned to you and our pregnancy pillow is reserved for your comfort.

It’s important to note that the maximum duration for a couples massage with pregnancy is 75 minutes. We have set this limit to ensure your session remains pleasant and comfortable throughout.

If you did not receive an email confirmation after booking your appointment, there are a couple of possible reasons. 

First, please check if your email address was entered correctly in both email fields during the booking process. If there was a mismatch, the system might not have been able to send you the confirmation email. If you are certain that you completed the booking, please send us an email with the details of your booking, and we will correct your email address and send you a confirmation.

Alternatively, the second possibility is that you attempted to book a Fixed appointment but did not complete the payment process. In this case, the appointment will remain “stuck” in our system for approximately 15 minutes, as we wait for the payment to be made and ensure that your slot is reserved.

 However, if the payment is not completed, the appointment will automatically disappear, and no reservation will be made. 

If your desired time/date is no longer available and you did not complete the payment, simply wait for about 15 minutes and refresh the page. The available time slot will then be displayed again.

Please note that it is important to ensure the accuracy of your email address and complete the payment process (on Fixed bookings) to receive a confirmation for your appointment.

If you encountered this issue while making a Fixed booking, it is likely that our system assumes you are still in the payment process and holds your preselected time slot for approximately 15-20 minutes. In this situation, please wait for this period of time and then refresh the page. The time slot should become available again for you to book.

Please note that this issue occurs specifically with Fixed bookings, and waiting for the designated time period and refreshing the page should allow you to proceed with the booking of your preferred time slot.

If you are unable to find an available slot on your desired day or time, or with your preferred therapist, it is possible that the therapists’ schedules are already fully booked or that a specific therapist is on vacation. Each therapist has their own schedule, and not all therapists may be available for all types of sessions. In such cases, we recommend considering alternative options, or add yourself on the Waiting list, by clicking on “Put me to the Waiting List”.

If you add yourself to the waiting list, and a slot becomes available, you will receive an email informing you about this. Please note that everyone on the waiting list will receive the same email, and you need to go again to our booking system, in oder to book the appointment and secure your slot.

Alternatively you can try selecting another therapist from the available options or explore different types of appointments that might have more availability.

While walk-in and last-minute appointments are possible, we cannot guarantee the availability of our therapists. Since we operate on an appointment-only basis and do not have a receptionist, there may not be someone available to assist you with a booking if you visit our practice without an appointment. The same applies to last-minute appointment requests, as our therapists may not be immediately available at the practice.

To ensure you secure your preferred time slot, we highly recommend booking your appointments in advance through our online system. This way, you can select your desired time and therapist, providing you with a seamless and convenient booking experience.

cancellations / rescheduling and refunds

When a reservation is made, we block a room and a therapist and allocate the necessary time, which prevents other bookings from occurring.

Therefore, your appointment is important to us and is reserved especially for you. We understand that there are many things that can come up in people’s day-to-day lives. However, when a client cancels without giving enough notice, it not only affects our therapists but also prevents another client from being seen.

In fairness to all clients as well as our therapists, this policy is in effect regardless of the reason for the cancellation.

 

Cancellation Policy:

    • Fixed Appointments: Fixed appointments cannot be rescheduled or canceled therefor are Non-refundable.
    • – If you are unable to attend your scheduled appointment, please consider sending someone else on your behalf.
    • – Please note that the link provided in our “Confirmation” and “Reminder” emails do not work for Fixed appointments.
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    • Flexible Appointments: With flexible appointments, you have the option to reschedule or cancel your appointment, subject to our cancellation policy.
    • Minimum Notice Period: For flexible appointments, we require a minimum of 24 hours’ notice prior to your scheduled appointment time to avoid any charges or penalties. Cancellations with less than 24 hours’ notice will be subject to our cancellation policy.
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    •  Cancellation Charges:

    •  – Changing your appointment less than 24 hours of your reserved treatment will be considered a cancellation, and our cancellation policy will be applied.
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    • – Cancellations made with less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
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    • – “No shows” or cancellations made with less than 4 hours’ notice will be charged 100% of the reserved service amount.
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    • Cancelling a Flexible Appointment:

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    • – Cancellations more than 24 hours prior to the scheduled appointment can be done online using the cancellation link provided in the confirmation and reminder emails for flexible appointments. (Check your email inbox to locate our email, and scroll down until almost the end)
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    • – For cancellations with less than 24 hours’ notice, please contact us via email or WhatsApp, including the booking details.
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    • – Please note that last-minute cancellations via email will be considered invalid, and the client will be charged the full amount of the reserved service.
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We highly value your cooperation and understanding of our cancellation policy. By adhering to these guidelines, you allow us to effectively manage our schedule and accommodate other clients.

At Massage Sense, we strive to provide exceptional service and ensure all appointments run smoothly. However, there may be rare instances where we need to cancel a client’s appointment. 

We understand the inconvenience this may cause and want to ensure you are informed about our cancellation process and the steps we take to address the situation.

Reasons for Appointment Cancellation:

    • Unforeseen circumstances: Sometimes, unexpected events or emergencies may arise, such as  required maintenance/ replacing or fixing something  at our practice. 
    • We avoid performing any kind of works/ maintenance while having appointments, in order not to this disturb the quietness of your session.
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    • Therapist unavailability: In situations where your designated therapist is unable to provide the service, we prioritize your well-being and do our best to make the necessary adjustments.
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    • Notification and Communication:
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    • Prompt communication: If Massage Sense needs to cancel your appointment, we will make every effort to notify you as soon as possible. We understand the importance of timely communication and will reach out to you via phone, email, or SMS.
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    • Respect for your time: We value your time and understand the inconvenience caused by a cancellation. Our team will strive to inform you with ample notice to minimize any inconvenience.
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    • Rebooking, Refunds, and Credit Return Options:
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    • Rebooking with another therapist: In the event of appointment cancellation, we offer you the option to rebook with another available therapist. This allows us to accommodate your needs and ensure you receive the massage therapy you desire.
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    • Refunds for prepaid appointments: If you have made a prepaid appointment, such as a Fixed appointment, and it needs to be canceled, we provide the option for a full refund of the reserved service amount.
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    • Credit return for loyalty packages and gift card redemptions: If you have used credits from a Loyalty Package subscription or redeemed credits via a Gift Card for your appointment, we will ensure that the corresponding credits are returned to your account or gift card balance.
 
 

We sincerely apologize for any inconvenience caused by a cancellation and assure you that we take such situations seriously. Our priority is to ensure your satisfaction and deliver a positive experience with Massage Sense. We appreciate your understanding and cooperation in these rare circumstances.

If you realize that you have made a booking for the wrong time or date after receiving the email confirmation, we understand that mistakes can happen. 

To accommodate such situations, we provide a 30-minute window from the time of the booking confirmation email for you to request a cancellation. Even if you accidentally booked a fixed appointment, we will accept the cancellation if it falls within this timeframe.

To proceed with the cancellation, please send us an email or a WhatsApp message to +31648066574 explaining the situation. 

It’s important to note that our system records the exact booking time, and we will verify if the cancellation request is made within the 30-minute timeframe. Once we receive your request, we will take care of canceling your appointment from our end. You can rest assured that we will handle the necessary steps, and you simply need to notify us within the designated timeframe.

Please be mindful of the timing to ensure that we can process the cancellation promptly and offer you further assistance as needed.

We strive to provide excellent service and maintain transparency in our refund policy. If we need to cancel or reschedule your appointment due to an issue on our end, you will always have the option to receive a refund. However, we also understand that you may prefer to reschedule your appointment instead, and the choice is entirely up to you.

Please note that we do our best to create a quiet and serene environment within our practice to enhance your relaxation during your session. We take measures to avoid any disruptions or noise disturbances, such as refraining from repairs or maintenance while sessions are being held.

However, it’s important to acknowledge that we cannot control noises that originate from outside our practice. If there are unexpected noises beyond our control that may temporarily disrupt your session, we sincerely apologize for any inconvenience caused, but we cannot provide a refund or discounts in such cases.

If there are any concerns or issues during your session, please let us know, and we will address them promptly to the best of our ability.

gift cards

At Massage Sense, we offer three convenient options for purchasing a Gift Card to ensure you find the perfect option for your loved ones or yourself. 

Choose from the following methods:

  1. Buy Online:

    • – Visit our Gift Card page.
    • – Look for the golden gift image and click on “Buy Here” to open the checkout process.
    • – This will display all available Gift Cards with predetermined amounts corresponding to specific sessions.
    •  

While these amounts ensure a complete session without the need for additional payment, please remember that the Gift Cards are not tied to a specific massage and can be used towards any service on our website.

– Complete the payment process, and you will receive an email containing instructions and an invoice with a unique code and a digital photo of your certificate.

    • – Download / print the certificate, and you can fill it out with the necessary details.
    •  
  1. Pick up the Gift Certificate at our practice:

    • We have made it even easier for you to collect a physical Gift Card.
    •  
    • – Simply visit our location and look for our special mailbox filled with bags with Gift Cards.
    • – Each bag in the mailbox contains one Gift Card and one envelope.
    • Feel free to grab as many as you need.

– The payment can be made using iDeal or a Credit Card by scanning the QR code on the mailbox or using the instructions previously mentioned in “Buy online” 

  1. Pay by bank transfer:

    • – Select the treatment/amount you wish to offer 
    • – Transfer the corresponding payment to our bank account:
    •  
    • Massage Sense
    • IBAN: NL88 INGB 0009 3468 11
    • BIC/SWIFT Code: INGB NL 2A
    •  
    • – Send us an email with the bank transaction details/print screen, including the treatment you are offering and the recipient’s name.
    •  
    • We will send you a Gift Certificate via email as soon as possible.

If you have a Massage Sense gift card and would like to book an appointment using it, follow these steps:

  1. Choose the massage, special combo deal, or workshop you would like to book by clicking on it.
  2. Select between Fixed and Flexible options and choose the desired length. Please note that Workshops/Classes and Special Combo Deals are only available in Fixed durations.
  3. On the calendar, you will see all the available time slots for the specific appointment. You can either leave it as “All available time slots” for a wider range of options or click to select a specific therapist. For Couples massages, you can only choose one therapist, and the other will be assigned automatically based on availability.
  4. After selecting the day, time, and therapist, you will be asked to provide your personal details and accept the terms and conditions. Make sure that your email address is the same in both fields to receive the confirmation email.
  5. Click “Continue” to proceed with the booking process.
  6. If you have a gift card, you can redeem it by clicking on “Use coupon or Gift Card” in the top right corner. Enter your gift card code and continue.
  7. If the balance on your gift card is sufficient to cover the appointment cost, no further payment will be required. However, if the balance is insufficient, you can choose to pay the remaining amount online during the booking process (applicable for Fixed appointments) or make the payment at our practice later.
  8. Complete the booking process by accepting the terms and conditions again and clicking “Continue.”
  9. You will receive an email confirmation containing your booking details, appointment information, and an invoice if a payment was made.

Please note that gift cards can be used to purchase any loyalty package or book any appointment, regardless of the price or whether it is a Fixed or Flexible booking. If the balance on your gift card exceeds the appointment price, the remaining balance will remain available for future use.

If you have any difficulties or questions while booking or redeeming your gift card, please feel free to contact us for assistance.

Gift cards at Massage Sense can be used for various purposes, including purchasing loyalty packages and booking appointments. Here’s what you need to know:

  1. Loyalty Packages: Your gift card can be used to purchase any loyalty package available at Massage Sense.
  2. Gift Cards: You may use your Gift Card, to buy another Gift Card for someone else.
  3. Booking Appointments: You can also use your gift card to book any appointment at Massage Sense, regardless of whether it is a Fixed or Flexible booking. Whether you’re interested in a specific a combo deal, or a workshop, your gift card can cover the cost, regardless of the price.

 

Please note: if the balance on your gift card exceeds the price of the purchase, the remaining balance will remain available for future use. You can utilize the remaining amount towards your next appointment or purchase, as long as your Gift Card is still whitin it’s validity.

Please make sure to also check our Terms & Conditions regarding our Gift Cards.

Our gift cards can be used for any purchase on our website, including loyalty packages.

To ensure you receive the designated number of sessions offered with your Gift Card, we recommend following these steps:

  1. Visit our Loyalty Package page.
  2. Choose the loyalty package that matches the value of your gift card.
  3. Add the selected loyalty package to your cart and proceed to checkout.
  4. During the checkout process, create an account on our website. This will ensure that your loyalty package is attached to your account.
  5. Complete the purchase using your gift card as the payment method.

Your loyalty package credits will be added to your account.

In the future, when booking sessions, log in to your account to redeem your credits.

Please note: You need to Select the Flexible booking option to access to your credits. Credits are never available for Fixed appointments or Special Combo Deals.

Please note: Loyalty packages offer the best value compared to individual sessions. If you prefer to use your gift card for individual sessions instead, be aware that the prices may differ, resulting in fewer sessions or a remaining balance.

Please note: Our Gift Cards have a redemption period of 24 months, giving you plenty of time to use them. However, if you choose to use a Gift Card to purchase a Loyalty Package, it’s important to remember that the validity of the Loyalty Package will be determined by the package itself. 

This means that the countdown for the Loyalty Package’s validity will commence from the date you redeem it, ensuring that you have ample time to fully enjoy the benefits and sessions included in the package.

For more detailed information, refer to our Loyalty Package page.

If you are experiencing problems with your Gift Card, such as it not working, being invalid, or indicating that it has already been used, follow these steps:

  1. Check the readability of the Gift Card code. If you are having difficulty reading the code or you know it has not been used yet, please proceed to the next step.
  2. Send us an email explaining the issue with your Gift Card.
  3. To assist you further, attach a photo of your Gift Card to the email.
  4. In the email, provide the following information:
    • – The Expiration Code of the Gift Card.
    • – At least the first 4 letters or numbers of the code (even if you are unsure about the spelling).
    •  
    • Our customer support team will review your email and provide you with the correct code to redeem online.
    •  

By following these steps and providing the necessary information, we will ensure that you can redeem your Gift Card successfully. If you have any additional questions or concerns, feel free to include them in your email.

DISCOUNTS

At Massage Sense, we provide several options for discounted rates and special offers:

  1. Fixed Price Appointments: We offer a fixed discounted rate for our prepaid appointments, providing a consistent discounted price for your sessions. These appointments cannot be rescheduled or canceled.
  2. Crazy-Lazy Monday: On Mondays, we offer a 15% discount on our Flexible appointments. You can find more details about this special offer on our Crazy-Lazy Monday’s page.
  3. First-Time Visit: When you visit us for the first time, you will receive a 10 Euro discount voucher to be used on your next visit, as a token of our appreciation.
  4. Referral Program: Our referral program rewards both the referrer and the new client. If a new client is referred by an existing client and presents a filled referral card, both parties receive a 20% discount. Please refer to our Referral Program page for more information.
  5. Loyalty Packages: We offer loyalty packages that provide access to discounted price sessions. These packages are designed to offer great value for multiple sessions.
  6. Special Combo Deals: We have special combo deals, which consist of a combination of a longer massage, usually a foot massage, along with a 60 or 90-minute session. These combo deals are priced lower compared to booking each session separately. They are considered fixed appointments, must be prepaid, and no additional discounts are applied.

Please note that:

– we do not offer any special discounts specifically for students currently.

– our discounts cannot be combined or used with other discounted rates/promotions.

To redeem your 10 Euro discount voucher, follow these simple steps:

  1. Book a Flexible appointment on our website, selecting the desired date and time for your session.
  2. When you arrive for your appointment, bring the discount voucher with you.
  3. At the end of your appointment, the therapist will manually apply the 10 Euro discount to your total bill.
  4. Please note that the discount code provided on the voucher is a manual code and cannot be entered directly into our online booking system.
  1. If you received a referral card from one of our clients:
    • Book a Flexible appointment on our website for your desired date and time.
    • When you come for your appointment, bring the referral card with you.
    • Inform the therapist that you have a referral card to be applied to your session.
    • The therapist will manually apply the 20% discount to your total bill.
    •  
  1. If one of your referred friends had an appointment with us:
    • You will receive a 20% discount code via email from our therapists.
    • Book a Flexible appointment on our website for the date and time you prefer.
    • During the checkout process, enter the discount code in the provided field to apply the discount.
    • Alternatively, you can bring the discount code with you to the practice, and the therapist will redeem it at the time of your appointment.
    •  
    • Please note that the referral discount codes are only valid on weekdays.
    •  

For more information, please refer to our Referral Program page on our website.

loyalty packages

1- Buy Online:

    • – Visit our website and select the desired Loyalty Package.
    • – Click on the price of the selected package, and you will be guided on how to proceed with the purchase.
    • – Complete the payment process, which can be done using PIN, Gift Card, Visa or credit card.
    •  

2- Bank Transfer:

– Transfer the payment for the Loyalty Package to our bank account using the following details:

    • Massage Sense – IBAN: NL88 INGB 0009 3468 11
    •  
    • – Inform us about your payment details via email or WhatsApp (+31648066574).
  •  
  • 3- Schedule a Flexible Appointment and Pay on Spot:
    • – Choose the flexible appointment option and pay for your Package after the session in person using PIN or cash. 
    • – We will deduct this massage from your Loyalty package credits.
    •  
    • Please note that as the final price is already discounted, we kindly request that you only pay with PIN or cash at our practice.
    •  

 

Important Notes for using your Loyalty Package:

  • – When purchasing a Loyalty Package online, you will need to log in or create an account for our booking system.
  • If you purchase a Loyalty Package at our practice, your therapist will manually add the package to your account.
  • If you are a new client and have purchased a Loyalty Package via bank transfer, please get in touch with us, and we will create an account for you and add your Loyalty Package.
  • – You need to select the Flexible booking option to access to your credits. 
  •  
  • Credits are never available for Fixed appointments or Special Combo Deals.
  •  
  • Your package will be connected to your account, allowing you to deduct sessions when booking and keep track of your remaining credits. You will also receive a reminder one month before the expiration date.
  •  

Aditional Notes:

  • – Each credit in the Loyalty Package corresponds to 1 minute.
  • – You can book any massage length, and credits will be deducted accordingly.
  • For couples massages, credits are deducted by minutes for each person (e.g., 60 minutes = 120 credits).
  • – Each package has a different validity period, and it will only be available on your account for that duration.
  • – You can book an appointment for a date after your package expires, as long as you book it while the package is still valid.
  • – We recommend booking sessions according to the package’s selected minutes to avoid losing unused credits.
  •  
  • Please check our Loyalty Package page for additional details on each package’s terms and conditions.

ACCOUNT LOGIN & PASSWORD

If you have forgotten your password, you can easily reset it by following these steps:

  1. Visit our booking system login page (just proceed as if you were booking any appointment).
  2. Click on the “Forgot my password” option.
  3. Enter the email address associated with your account.
  4. You will receive an email with instructions on how to reset your password.
  5. Follow the instructions in the email to reset your password to a new one of your preference.

If you have forgotten your login name or username, please send us an email to info@massagesense.nl indicating your situation. Our team will assist you by retrieving your login details and sending you an email with the necessary information.

Please note that for security reasons, we do not have direct access to your password. Therefore, the password reset option is the recommended method for regaining access to your account.

To create an account on the Massage Sense website/booking system for booking appointments or making purchases, follow these steps:

  1. Start by selecting the appointment, gift card, or package you wish to purchase. Click on the desired option, and our booking system will open.
  2. On the booking system page, you will see the option to register as a new client or sign up with your already created account. Click on the “Register” or “Sign Up” button.
  3. Fill in the required details, including your name, email address, and password. Make sure to provide accurate information.
  4. Once you have filled in the necessary information, click on the “Save” or “Create Account” button. Your account will be created, and you will have access to the booking system.
  5. It is recommended to save your login details for future use. This will allow you to easily log in for future bookings or purchases.
 

By creating an account, you will have the convenience of managing your appointments and accessing your purchase history.

If you encounter any difficulties during the account creation process or have any questions, please feel free to contact us for assistance.

Currently, creating an account is not mandatory for booking appointments or making purchases. However, we will soon require all clients to have an account. By creating an account, you can consolidate all your information and booking history in one profile, making it easier for both you and us to manage your appointments and purchases. Additionally, having an account allows you to access benefits such as our Loyalty package, if applicable.

It’s important to note that creating an account is not associated with subscribing to our newsletter, so you will not receive communications from us unless they are directly related to your bookings, purchases, or updates to our Terms and Conditions. Rest assured that the only emails you will receive pertain to essential booking and purchase information.

OTHER FAQ'S

We welcome minors and children to have a massage at Massage Sense when accompanied by an adult. It is not uncommon for parents to book a couples massage and include one of their children in the session.

 Regardless of the age of the child, the pricing remains the same as for adults.

Typically, children aged 7 and above can enjoy a soft and relaxing massage. However, it’s important to ensure that they can maintain a quiet and calm demeanor during the session to ensure a peaceful and restful experience for all clients.

If you plan to bring your child for a massage, please inform us in advance by leaving a note during the booking process. 

While we provide all the necessary towels and oils for your massage session, you are welcome to bring your own if you have specific fabric allergies or sensitivities, or if you have a general allergy to detergents.

However, please note that we do not offer discounts for clients who choose to bring their own towels or oils. Our pricing remains the same regardless of whether you use our provided supplies or your own.

Please feel free to bring any personal items that will enhance your comfort and relaxation during the massage, but kindly understand that it will not affect the pricing of your session.

While we don’t have specific corporate partnerships, we do accommodate group bookings at our practice. 

Please note that we have a total of four (4) rooms available, which means that the maximum number of simultaneous treatments we can offer is four (4).

Group bookings are subject to the availability of our therapists. If we already have existing bookings during your preferred time, it may limit the number of appointments we can schedule for your group. 

We recommend contacting us via email to discuss your specific group booking request.

In your email, please provide details such as:

– the number of people in your group, 

– preferred dates and times, 

– specific service(s) and duration you wish to book. 

Currently, group bookings cannot be made online, so it’s best to reach out to us directly via email. 

We are actively working on making group bookings available online in the future.

While massage therapy can be beneficial for many individuals, it is important to consider your specific medical condition or injury before receiving a massage. 

Some medical conditions may require modifications or special considerations during the massage session. It is recommended to consult with your healthcare provider or our therapists directly to determine if massage is suitable for your condition.

Additionally, there are certain contraindications or situations where massage may not be appropriate. 

These can include: acute injuries, contagious skin conditions, fever, severe pain, certain infections, blood clotting disorders, and some cardiovascular conditions. 

It is essential to inform our therapists about any existing medical conditions, injuries, or concerns before your appointment to ensure your safety and well-being during the session.

We do not have robes available.

Currently, we do not have any existing partnerships, but we are open to establishing beneficial collaborations with companies. 

If you or your company are interested in partnering with us, we can certainly explore options to provide special rates or subscriptions.

To initiate a partnership discussion, please send us an email outlining the number of individuals who would be interested in this benefit and any specific requirements, such as the desired frequency of sessions (weekly or monthly). 

We will review your proposal and work together to create a customized partnership that meets the needs of both parties.

We value the opportunity to collaborate with companies and provide their employees with the benefits of our services. 

Feel free to reach out to us with your ideas, and we will be more than happy to explore the possibilities of a partnership.

Absolutely! Your “vitaliteitsbudget” or “vitaliteitsregeling” is a fantastic benefit provided by your company to support your well-being.

In the Netherlands, the program is commonly known as a “Wellness Budget” or “Wellness Allowance.” It is a benefit provided by some companies to support their employees’ well-being and encourage a healthy lifestyle. 

The specific names of these programs may vary among different companies, but the concept remains the same: employees are allocated a certain budget that they can spend on approved wellness-related expenses, such as gym memberships, sports activities, mindfulness classes, or spa treatments. 

By submitting the invoices for these expenses, employees can be reimbursed by their company up to the allocated budget amount.

At Massage Sense, we gladly accept these benefits. Here are a few options for utilizing your allocated budget:

  1. Loyalty Package: Consider purchasing one of our Loyalty Packages that covers the amount allocated to your “vitaliteitsbudget.” These packages provide you with a set number of sessions at a discounted price, allowing you to enjoy regular massages and maximize the benefits of your budget.
  2. Gift Cards: Another option is to purchase multiple Gift Cards with your allocated budget amount. You can then redeem these Gift Cards for individual sessions as needed. Our Gift Cards have a validity period of 2 years, giving you ample time to use them.
 

We recommend checking with your employer to see if the purchase of Gift Cards can also be reimbursed. 

It’s always a good idea to explore all possibilities and make the most of your “vitaliteitsbudget” or “vitaliteitsregeling” to enhance your well-being through massage therapy.

booking with a GIFT CARD

Dear Valued Customers,

  • Booking with your Gift Card just got even better! Now, you can enjoy the flexibility of choosing between Fixed or Flexible appointments when redeeming your card.

 

  • While our current gift card template mentions only Flexible bookings, rest assured that our system now supports both options.

 

  • Please note: If your gift card predates our March 2024 price increase, there’s a chance it may not cover the full cost of your session due to recent adjustments.

 

  • Our gift cards act as credits, and any price differences must be settled upon booking.

 

  • Important: This information pertains exclusively to Gift Cards. Discount cards or coupons, such as our 10€ card or other types of discounts, can only be applied to Flexible Bookings.

 

For any other questions on how to redeem it, please visit our FAQ Section.

 

Thank you for choosing Massage Sense!

Dear Esteemed Clients,
 
We wanted to inform you that we will be updating our prices gradually starting February 19th to ensure our services remain in line with current economic conditions. This process will be completed before March 1st.
Here’s a summary of the upcoming changes:
 
* Appointment Prices: Appointments booked before the price update, whether fixed or flexible, will be honored at the price quoted upon booking. If our system updates prices before your appointment, your therapist will ensure the correct pricing is applied based on your booking record.
* Loyalty Packages: While the prices of our loyalty packages will be updated, your existing package will remain unaffected. You can continue enjoying the benefits of your package until your credits expire or are fully utilized.
* Gift Cards: The prices of our gift cards will also be adjusted. If you have purchased or received a gift card before the price update, there may be an additional amount to pay to match our new prices. However, rest assured that gift card amounts will always be used as credit towards any session.
 
We appreciate your understanding and support as we strive to maintain the quality you expect from Massage Sense.